CC,
Thank you for all of your responses, and PMs, they are much appreciated. I have a few questions that I would like to ask:
1. What do CC think the role of the PSM/CSD/In-Charge should be?
2. Should the In-Charge have an assigned station for service?
3. What is the response to a formalised process within a company of progression from CC to the Flight Deck (with the invariable aptitude tests and return of service)?
In order to make our position clear here are our thoughts:
A1. The role of the PSM is the company's customer service representative. Time would be spent talking to customers and ensuring that the overall aim of cabin service was being achieved, no direct station would be asigned, however, it would be expected that PSMs would spend enough time at each station during each monthly work cycle to ensure they understand the "shop floor" issues of the time. The leadership role is also emphasised, the PSM is the line manager to his/her CC and the direct link between the CC and the Captain.
A2. As A1 states we believe that the PSM, as in-charge, should have no asigned station (with the exception of an emergency station).
A3. We firmly believe that there should be a formalised process to allow talented CC to progress to the Flight Deck. We would be looking to allow in the region of 2-3 CC per year to progress through a company sponsored training program to the Flight Deck as a FO.
Your thoughts and comments are, as ever, much appreciated.
Many Thanks