Only once in nearly 40 years of service did I witness handbrake house get the jitters. At a base in Lincolnshire, where the Sqns had continuous op detachments overseas, claims were taking 6 weeks to process to completion. When it got to 8 weeks the troops started to grumble and the Sqn bosses brought it up at execs.
OC Admin went totally defensive [he was a knobber anyway] and made all the excuses under the sun - finally coming up with 'there are only so many hours in the day and so many hands per person'.
The Staish was a good guy and totally focused on the raison d'etre for the existance if the base - he announced that handbrake house would work weekends from now on until the backlog was cleared and claims were to be processed within a week. It took them 4 weekends to catch up, after which claims were paid within 5 working days.
But people like that are so few and far between these days - career officers seem to be totally focused on their own careers to bother much about what is going on around them...