Having sat thru a briefing attended by a BA MCS the other day (Manager Customer Services) -most of whom are from ToysRUs,Natwest, and M&S and have no idea what the role of cabin crew is...
We were informed of the latest procedures in place ,company nes etc..and then asked for any questions...
When asked why the BAA had not been approached about the fact that most of the airport restaurants had not been approached about their use of metal (sometimes steak) knives, we were asked to take a lifestyle check, and put things into perspective ---
pleeeeeezzzzz! these are OUR lives we are talking about , not some groundbased twit who has no real conception of the flying world - it makes you feel like giving up , bit at least our union pals have some grip of the real world - see them first . . . !