That comission idea for DJ sounds like complete rubbish. Last few times I had to bring extra stuff with me (not crap, important stuff), I offered to leave it behind and send it later but the girl let me on without paying a cent in excess. (Was about 5-10kg over, and no, NOT in the same bag!!)
Perhaps the fact I was nice and didn't demand it helped??
As for when to charge, I am given leeway not that charge if, say, they have 10kg extra and it's not a full flight. It's all about common sense. Ergo again if people have come from o/s, of course the larger airlines would have let them bring more, so their amount stands.
Obviously, if it impacts on safety, then no, the bags come later. But surely some common sense and compassion on the part of the 'big fish' goes a long way toward repeat (paying) customers in the future??
Helped one couple out of a sticky spot last year, they were extremely grateful and I know for a fact they have flown with the airline on quite a few occasions since!!
It's called customer service, people!!!
