Hi folks
An interesting thread that is drifting a little from the question..what makes a good SATCO?...needless to say experiences in NATS come to the fore..but there is a real world outwith NATS..where a good SATCO and a motivated team are an asset to any commercial organisation....yes commercial...the real world
Another angle from the real world is the SATCO who gets no support from his managers ...where lack of staff, money and airport management with poor knowledge of the business destroy morale and efficiency....management that fails to recognise the wealth of ability and talent in their staff..
The SATCO is the link between the airport management and ATC operational teams.......this is the world of hire and fire...there is a non NATS airport that has had something like 6 SATCOs in seven years..alarm bells should be ringing loud and clear as there was also a high attrition of key staff..
Over the past couple of years i have been observing the effect of managerial decision making and its effect upon staff welbeing and morale .The next stage is to correlate this to the impact on safety...its opened my eyes
4info