"I think its time that we moved on and faced the opposition with product and high service standards - and just like any other business, the customers will come."
Most QF cabin crew work their a***s off to please the customer, yet the above is going to be a bit hard when the mentioned airlines have more crew/staff to deliver their high service standards in the air and on the ground! We would love another two or three F/A's onboard to be able to go that extra mile for our pax, but a lot of the time it's not possible because you're having to work too fast just to get the service done on time, let alone actually speak to passengers.
Oz