What utter cr*p Blue top.
Why should a crew member use their own personal mobile for company business whilst abroad. If Mobiles were provided, then fine they should ring in, but don't bleat about us not ringing Ops if we aren't given the means to do so. Would you reimburse them for the call? Don't think so. Who says they had mobiles anyway? Some people don't like them for this exact reason.
The Ops dept. should have tried to contact the crew earlier, not just before they closed the doors. Not a good thing to put on a flight log- reason for delay: crew had to ring Operations.
Do me a favour!
The Capt. in this case did nothing wrong, he tried to contact the company through the handling agents en-route. A good idea, the only problem from your point of view is that he wouldn't comply with the request. As he was entitled to do.