RPPT congratulations on a well thought out and reasoned post!!! Are you a QANTAS employee, if so, you are a part of the problem.
Biscuit Chucker, thank you for your comments, I accept that there are some people who defy your best efforts to please. If you refer to an earlier post of mine you will see that I did not throw a tantram, I did not make any comment to any staff member of QANTAS, I merely observed.
My original motivation for creating this forum is that I have, in the past admired QANTAS for its standard of operation. However I suspect that since the demise of Ansett, some people within the company believe that service to the customer is no longer necessary.
I will vote with my feet, I have used Virgin before and found them to be enthusiastic, if a little unsophisticated, but I can live with that.