Dear flying_fox,
It would seem to me that you are indeed the one "taking it personally".
If you peruse Bonzamans original post you will note that he is ASKING A QUESTION not MAKING A STATEMENT. RTFQ.
As for making the asumption that Bonzaman may be your "customer from hell" I can assure you that nothing is further from the truth. I know the man and he is a gentleman who knows what Customer Service is all about, his company has several awards for just that.
As a last note, IF Virgin also start to suffer from lack of smiles I'm sure bonzaman will revert to FLYING HIMSELF around.
Steps down off soapbox and pours a red!
BSB
