Guys,
I worked in pax services for Aviance at MAN through last winter, when they had a decent line up of contracts:
Monarch
Air Atlanta (Europe and long haul charter)
Flyjet
Balkan Holidays
KLM
Air France
Turkish
Virgin
Delta
And of course ramp handling for bmi and bmi Baby.
I left at the end of April 2004 and soon after they lost the Monarch contract. Bit of a shame as there were some nice people who worked there, but unfortunately the main PAX handling operation was managed by a group of 'Lead Agent's' and 'Supervisors' who had no management training, and frequently mismanaged the staff (and on occaisions brought them to tears) on the check-in desks and at the gates.
Also, they were in the unfortunate position of having to take on staff that were totally unacceptble for the customer service role, and due to the salary, were never enthusiastic for the job, resulting in
off passengers, which eventually leads to
off airline management.
I'm not very surprised they are close to pulling out of MAN, although it is a shame they couldn't get the motivation right by paying a little more and getting the right training for the supervisors.
Cheers,
HS