Totally agree, Italian ATC horrendous.
Got stuck the other day with Milan (I think) trying to get approval to avoid nasty CB but controller gabbling away at great length to a pal in Italian..........judging by the jockularity of exchange, nothing much to do with Air traffic control. In the end took my own avoiding action which then resulted in an RA.
Upon being advised of this "Roger" says controller and starts chatting to his mate again.........
The trouble is that despite making your blood boil just about every time I never bother to file.........because what do they care?
I guess if enough of us did then maybe it might make a difference.
For those of us who have had really nasty situations where ATC has been our greatest friend the last place on earth I would want to have trouble is with one of these jokers on air. I doubt if some would even know the meaning of "Mayday"