"On the aeroplane, she was amazed at the lack of professionalism displayed by the cabin crew who gossiped between each other all flight so PAX could clearly hear, at the same time ignoring the PAX."
pullock -
Not denying that the event occurred. But every airline has a dodgy crew from time to time. As a point of information the group of cabin crew that are now Jetstar (formerly QFLink and Impulse) have consistently ranked top in the QF Group in Customer Satisfaction ratings. They have done so since Impulse joined the QF fold - despite becoming the 'low cost airline everyone loves to hate' (and drop in pay and conditions to boot).
The schedules changes at Jetstar are really something else, however...