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Jet Star & Qantas lose big time to Virgin Blue.

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Jet Star & Qantas lose big time to Virgin Blue.

Old 27th Jul 2005, 07:40
  #1 (permalink)  
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Join Date: Sep 2003
Location: Oz
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Thumbs down Jet Star & Qantas lose big time to Virgin Blue.

Well Jet Star, and Qantas youses 'ave done yer asses as far as me daughter and 'er partner are concerned.
Now loosin 2 people might mean sfa to ya, only thing is the partner is the Q'ld head of a major overseas compeny thats got branches in all states in Ozzie (and the rest of the world).
The story as she told me.

They was booked with jet Star, ta fly from Bris ta Hammo Island (that place where Dicko reckuns there all snobs who oughta buy there own airline anyway), and then take a boat ta Hyman Is.
There was more than 30 in the group booked.
So approachin departure time the announcement comes across, sayin the plane thats serposed ta do the run is still in the newcastle area - bad weather I think she said - an that the flights gunna be delayed by quiet a while.
Well natcehrally everyone wonders orf to have a cold one, or a cuppa, or somethin.

The announcement is made sayin that a Qantas plane is available but that ya hafta be at the bordin gate in 5 minutes, so orfs they rushes.
Now because 'er partners the orgynizer he wants to try ta find out how many in the group is still missin, so he goes up ta the gate person, tells 'em who 'e is, an asks which ones has already checked in?
"we carn't tell ya that for sercurity reasons." 'e gets told.
"Well" sez 'e, "if I give you the list of names, can you tell me how meny still have not checked in?"
"Sorry but the Qantas computers carn't talk ta the Jet Star ones" 'e gets told. "Also the ones who get on this flight mightnt get their bags today on this flight - they might be on a later flight, or even tomorra."

Well they gets on, and the partner then has ta walk up an down the rows of seats to see how many made it. Only 20.

Me daughters flown with Virgin Blue a cuppla times now, and she sez that although evryone likes ta take the plss outta them for the games they play, at least the cabin crew gives the passengers some attention, which was a lot diffrent to the INDIFFRENCE of the Qantas cabin crew.

The flight back was with Jet Star, an they both decided ta buy the onboard "snacks" for sale.
She said she got the very last snack - a cuppla dry old beef sandwitches for $5, and her partner got a few misrable corn chips with some Cheez Wiz (or sumthin simlar) - an that only half the passengers 'ad been done at that time. "What about the others?", asks my sweet little girl. "Well weve run out, so they miss out." was the reply.

NEVER again with jet Star or Qantas, they both agreed, Virgin Blue next time.
Oz Ocker is offline  
Old 27th Jul 2005, 08:10
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Join Date: Feb 2005
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Maybe next time you can learn to speak in english, then more people could understand your problem. But mayb thats how they all talka like that outs west.yaha

*Never knew that Jet* sold Corn Chips. Never seen them onboard unless you are refering to pringles.
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Old 27th Jul 2005, 08:19
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Did they let your sister take her Pig shooting rifle on board?
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Old 27th Jul 2005, 08:22
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Yawn....

Wind up alert. And secondly, who really cares. Go have another beer 'ay cobber.
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Old 27th Jul 2005, 08:27
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Aint no windup pal.
Check the stats from last week end.
Any of the ground staffers readin this will tell ya its all true.
Its all straight fact.
Pringles, dingles - she sayed corn chips. Whatever they woz, she also said it came like a kids playskool lunch.
The company involved is avery well nown car maker.
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Old 27th Jul 2005, 08:36
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Solution...

Lease your own aircraft and buy some Maccas...oh and get out a little more.
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Old 27th Jul 2005, 11:11
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I think your daughter is well outnumbered by JQ and QF lovers after the MEL airport (evacuation of terminal after funny smells in building) debacle a few months ago involving Virgin Blue.

What a c_ck up that was. So badly handled. And still people are carrying on about it.

Just goes to show every airline has it's bad and good days.
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Old 27th Jul 2005, 11:14
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Lucky the Virgin plane wasnt held up--------wouldnt have had an alternative.
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Old 27th Jul 2005, 11:17
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Funny smells in terminals aint got nothin ta do with plss poor inflight service and ground handlin..
Wasnt jus me daughter who got plissed off neither, it was 30+ other folks as well.
And a corperate account thats gunna go to VB.
Oz Ocker is offline  
Old 27th Jul 2005, 11:33
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Sprucegoose
 
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Me daughters flown with Virgin Blue a cuppla times now, and she sez that although evryone likes ta take the plss outta them for the games they play, at least the cabin crew gives the passengers some attention, which was a lot diffrent to the INDIFFRENCE of the Qantas cabin crew.
Now lets not confuse Indifference with Professionalism!!

I always thought a flight attendants number 1 priority was SAFETY, they are not there to play games with the pax!!

Let me ask you this, did the daughter arrive safely? If the answer is yes, sounds like a job well done to me...

Cheers, HH.
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Old 27th Jul 2005, 11:41
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During the c_ck up down in Tulla I saw with my very own eyes cust serv staff at DJ rolling their eyes at pax. ( Personally I don't blame them - they had a tough day ) Also saw one standing on the back of a ute with a megaphone saying 'All flights cancelled - we can't fly ya anywhere today ' The poor girl was being 'booed' by people. I dare say there were people in the crowd vowing to never fly virgin again also.

Sh_t happens Oz ocker - unfortunately it was the day your daughter chose to travel. Would she rather have waited for the JQ a/c to turn up ? or was she happy with the kind offer of the QF a/c with entertainment, full meal service( hence why the crew are sometimes too busy to face paint and sing to the pax )

Anyway what I am saying is that there is probably a equal number of complaints about each airline. I am sure you know that.

Cheers

P.S - How old is your daughter ? Is she a good looker ?
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Old 27th Jul 2005, 11:55
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With regards to the corn chips -

Jet* serve up a truely miserable version of nachos - consisting of 1cm square corn chips, a "cheesy" spread and salsa. The kind of out-of-the-packet rubbish you get at 7-11

For approx $5, I remember.
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Old 27th Jul 2005, 12:14
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Why do you ask Skywalker? You want to Leia?
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Old 27th Jul 2005, 12:23
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She sounds like a good sort - jus hopin she don't speeek like er old man.
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Old 27th Jul 2005, 13:40
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Oz Ocker.

I couldnt make heads or tails of what you wrote but finally got the gist after 3 reads or so.
Basic English will suffice next time pal.

I have flown both Jetstar as well as VB.
At least QF made the effort to get a substitute aircraft to ease Jetstars problem.

I was caught up in the Melbourne Airport Virgin Blue debacle some months ago and that was appalingly handled by all accounts by both staff who were obviously out of their depth (smiling just didnt make the problem go away) as well as confrontational pax that hated being smiled at and told to go away (but very nicely).
I not only heard boos, but also some pretty nasty abuse.

Seeing the poor VB staff break down crying only made it quite clear they lacked the training to handle this mob situation.
It made me wonder how the company would handle a real emergency with injuries??

No, I didnt like the Jetstar experience (ground handling/ticketing) but will fly them again if it suits me as they were great once we got away and seemed professional - especially the Tech Crew.

As for VB, yes I will fly them again if it suits me also as that affair was a "one of" in my book.

When it comes to the chequebook and suitable timetables the travelling public have short memories.
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Old 27th Jul 2005, 14:58
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I dont see too much of Aus domestic travel these days, doesn't sound like I'm missing much !!

Glad to be out of the whole circus, you can have it.

Oz2
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Old 27th Jul 2005, 15:23
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Without straying too far off topic regarding the virgin issue in melb, do any of you really think QF or JQ could have handled the situation any better? Or any airline for that matter?!

It was a very busy day for passengers - and I dont think any amount of staff training could have handled it better.

I can honestly say I wouldnt like to be in the position of ground crew in Melb that day...

Delay management is something a lot of airlines dont handle well - and its not just limited to Virgin.

Sky, going by the dialogue...



"No but yeah but yeah but yeah no but yeah no but yeah... ...but no because I'm not even going on the pill... ...because Nadine reckons they stop you from getting pregnant."

Im sure shes your type
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Old 27th Jul 2005, 21:35
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Moving accounts will not achieve much, no matter how big they are. The problem is that all 3 of them are pretty much the same nowadays...in regards to Customer Service.
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Old 28th Jul 2005, 00:56
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Oz Ocker,

So is Steve going to tear up the deal that QF has with Nissan, based on your, and your daughters advice???

Don't you think he should consult H.O. in Melb first!!!!!
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Old 28th Jul 2005, 02:17
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Join Date: Jan 1999
Location: Melbourne,Vic, Australia
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Having recently flown with all 3 airlines and having no allegiance I can speak about them candidly.

The service you get at QF is great domestically in my opinion.
When you fly with a lower-cost carrier you essentially get what you pay for.
Both VB and J* still provide a much higher level and standard of service that you get whilst flying with a premium cost carrier in the USA.

The level of service in the USA on the main carriers is crap at best (and that's being kind).

Recently we flew with AA from LAX to Dallas FortWorth and were lucky to get our "boxes".
The coffee was unidentifiable to say the least (and I'm no coffee snob either!).
I'll drink anything warm and caffeinated but this stuff tasted like it had a crayon dipped in for colour!
A main meal was out of the question and the Flt Att's moved so damned slowly like they were on Mandrax!!
Having a 55+ average age probably didnt help either.

Also flew with Delta and had a similar experience.

No wonder their system and airlines are in such disarray.

As Woomera has suggested, get out and smell the roses guys.
If you experience the level of service elsewhere you'll never complain about our Australian airlines ever again.

Last edited by 1013; 28th Jul 2005 at 09:03.
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