During the c_ck up down in Tulla I saw with my very own eyes cust serv staff at DJ rolling their eyes at pax. ( Personally I don't blame them - they had a tough day ) Also saw one standing on the back of a ute with a megaphone saying 'All flights cancelled - we can't fly ya anywhere today ' The poor girl was being 'booed' by people. I dare say there were people in the crowd vowing to never fly virgin again also.
Sh_t happens Oz ocker - unfortunately it was the day your daughter chose to travel. Would she rather have waited for the JQ a/c to turn up ? or was she happy with the kind offer of the QF a/c with entertainment, full meal service( hence why the crew are sometimes too busy to face paint and sing to the pax )
Anyway what I am saying is that there is probably a equal number of complaints about each airline. I am sure you know that.
Cheers
P.S - How old is your daughter ? Is she a good looker ?