Monarch
Having " secret shopped" all the majors for a variety of clients I am now about to do the same on Monarchs longhaul product. LGW > MBA. A couple of my contacts have told me I need to have a very sharp pencil and a big notepad. Tight legroom, narrow seats, bad service. I have actually used Monarch on shorthaul on holidays and they have always been reasonable. Is the longhaul the nightmare I am told ?