"The helicopter repair figures came to light after Mike Hancock, a Liberal Democrat MP who sat on the Commons defence committee in the last parliament, was contacted by a member of the Army Air Corps about the Apache. Prompted by the insiders' reports of mechanical failure and technical problems, Mr Hancock tabled parliamentary questions on helicopter readiness."
I wonder who it was who felt strongly enough to talk to an MP about the Apache issues. I bet Tommo was chuffed to bits about that one!
The customer satisfaction quote goes something like; "if you're unhappy then tell us, if you're happy then tell everyone".