Ask to see the customer satisfaction surveys
qcc2 next time your at work ask to see the customer satisfaction surveys base by base.
I've seen them and then you can say what you want after getting more than two hand overs.
Gee in my time as a csm I reackon I got about 100 complaints a year when based in SYD about everything from product to crew.
Some flights are excellent and some are not just like any base.
Bad adventures
Some long slips will be lost and most will be 48hrs to 56hrs. This was in the briefing pack last year when offered to Aus crew. Keep trying to talk it down but be factual as March 06 will already a year from opening.