And the latest development straight from the horses mouth:
"The current round of restructuring will indeed mean some rationalisation in Customer Services. While the new cabin crew direct report model is working well, by streamlining or eliminating tasks of low significance the opportunity to reduce Cabin Crew Managers and Cabin Crew Team Managers by around 50% is clearly evident. This reduction will begin as early as July 2005”
So round and round we go - does this mean the Line Managers are coming back...???