Dead Horse
Skytrax doesnt provide a category for management or engineers,but they do for CC.Why?Because CC are the product and as I said before there is little investment or encouragement to do well .This is particularly so as far resources are concerned.
ARGUS you are living in Disneyland.Your criticism is generally a value judgement with scant detail to support any of your assertions.In fact you are starting to sound like a broken 78.Instead of being critical(which is easy)offer some constructive ideas for improvement.
Interesting to note that Sing Air is down to number four.
The food we have to serve is crap.We rate 10th in P/C,7th in J/C and 5th in Y/C.ARGUS CC do not produce the catering.Less than 1% of aircraft delays are down to crew with some 32% down to engineering and ATC.While you are busy having a go at crew(soft targets)have alook at some of the other areas that have an impact on the perception of the product.
The QF IFE doesn`t even rate.The CC are not responsible for that either.
Crew are being made to deliver a third rate product.The perception is that crew are responsible for that product.Let me say if we were it would be a hell of alot better than it is.Serving a third rate product is downright embarrassing.There is no pride in that.
ARGUS you are in danger of becoming irrelevant to this discussion(if you haven`t already)
Last edited by argusmoon; 12th June 2005 at 13:57.