Qantas; the thread.

[argusmoon]

Scapegoats

Cabin Crew are the face of any airline.They spend more time with the pax than any other airline employee.Cabin crew apologize for the shortcomings of management,engineers,aircraft designers and caterers to name but a few.Cabin crew require resources to do their job.As has been said over and over again CC at Qantas are told they are a necessary evil.Reviled by management and denied the resources to do their job well.CC at Qantas are the scapegoats for chronic service failures.
We want to do our job well( very well) and are hamstrung by lip service paying management.Any airline requires X amount of expenditure on product to be competitive.At present at QF it is about X(-2) and heading toward X(-3).Considering how little QF CC have to work with I am surprised the airline rates in the top 20 and its crew in the top 50.For godsake give the crewbashing a break and understand that there are 28,000 other employees who may also contribute to the problems the airline faces with its product.
Cabin Crew :the public face of the airline and the bloody scapegoats for management incompetence and indifference.
Get rid of performance bonuses and you will see a huge improvement