It was along the lines of:
"You can come down, gives us your stuff, bugger off home... and we'll send it back in 10-12 days!"
However, she didn't like it when I relpied:
"So 10-12 days, that be 3 weeks then, like what your estimating on the website?"
She got shirty, but hey I might give it a go cause when I phoned back later to ask another question, another lady said if I take it down they will do it in about a week quicker!
As usual everyone is reading from the same hyme sheet in the CAA!
HH