West Coast;
Actually we are more a Safety Industry ie fire service etc... We are here to move aircraft first of all safely and then expeditiously. All the other stuff has always been on a as time permits basis. Our job is to safely move aircraft from point a to b, but we are not here to answer to every whim as many feel. Do we try to do what we can when we can? Certainly we do, that is what we all try to do, but if things are a bit busy for us, we will load shed all the nice stuff that many pilots expect or sometimes even demand.
regards
Scott