Dear Mr Bug,
You are ofcourse accurate about the 2 hours. Thank you so much for your gentle correction.
On the subject of "coughing" I did NOT say that was a tactic I employ: I put it forward as the only alternative for a person not wanting to find themselves in a confontational position with the company. (Academic now anyway, as the factoring is gone)
Good luck with your upgrade...one small suggestion though...you might want to work on that CRM a little?
What do you think?
CTOAN