Well Traffic, for your argument to ring true, the problems that you are having with CX management would/should have been solved long ago.
IN fact, they are not, and are not likely to be anytime soon. Right you are about not throwing out the baby with the bathwater, no matter how much it cries. But to expect any improvement over the short/medium term is to be unrealistic unless....
IF it could be PROVEN (and not just to pilots) that the current CX management is the real problem, then the pilots, as a collective group, have a chance.
Under the present circumstances, this will be a tall order indeed. Your
PR is (to say the least) lousy. You need a professional
PR guy to help your cause, and he should have been in place a long time ago.