Spanners, this management has acted with impunity against ALL employee groups for the better part of a decade now. What is so difficult to understand about the necessity in re-establishing a 'balance of terror' between management and the employees. Just be quietly grateful that we are willing to take these people on and risk our own jobs in doing so. Look at the example at United airlines. The pilots achieved an industry leading contract, which 3 months later led to their mechanics obtaining their OWN industry leading contract. If the management of CX can continue to cut our pay and benefits, intimidate and threaten with impunity and generally treat ALL staff with the contempt they have shown these past 8 years.....what do YOU think the future would hold for ALL of us...?