May I, as someone who travelled with Astraeus last year on a charter flight to Ukraine, express an opinion?
The cabin crew on the outbound flight were less than interested in the passengers, because, by their own admission, they had been'out' the night before, and were feeling hung over.
The return flight was delayed because the ground staff at Simferopol had neither the equipment nor the experience to deal with the aircraft. At no time before or during the return flight of four and a half hours did the captain bother to communicate with the passengers.
I did send an e-mail to Astraeus, and was promised the matter would be looked into, but never heard any more.
On arrival at Gatwick, the baggage took one and a half hours to arrive 'because the ramp staff were busy'. Not directly Astraeus' fault, but then they choose the handling agent, not the other way round. As a result of this, I lost the last flight to Manchester, and had to pay for an overnight @ LGW, and extra to BA for the flight the next day. And, no the insurance wouldn't pay up.
My complaint to Aviance resulted in an offer to visit their lounge next time I'm in LGW. Frankly, if that's any time within the next five years, it'll be too soon. And I certainly wouldn't fly with Astraeus again.