Being talked of is better than being ignored!
Yeah, I agree that some of my co-workers can get a bit agitated at times, but I think most of the time they are doing a fine job and oblige to any reasonable request.
I do apologise for our "arrogance" from time to time and rudeness in my opinion can never be justified. It does not suit any professional and I have heard some "extreme remarks" by some I work with. I would suggest that anyone unhappy with the service, phones up the supervisor and have a chat about it. Let me know if you need the number.
I hate to wash my laundry in public, but I think this time the shoe fits and if it is one's size, one should wear it! I leave myself open to a good bollocking from my mates now, but hopefully the message gets around. I always enjoy a bit of humour, but arrogance over the air is not acceptable.
Speedbrake Lever, thanks for the post and I would have felt worse if you doubted our competence! Next time you are planning a high speed descend , call us about 120 nm out and I am sure, traffic permitting, you will get a service with a smile!
Bye.