Fokker_me, there is no justification for the bad language directed at you by the ramp staff. I suggest that you put in a formal complaint making specific mention of the fact that the abuse was audible at least 4 rows down the cabin. The staff responsible have 'brought the company into disrespect' by their actions which should ensure a disciplinary and possible dismissal if the company regs are the same as companies I have worked for. Add in their flagrant disregard for safe operating procedure and I would suggest that if they are not dismissed then the company has a serious issue with H & S.