Maxy101 said "What I think is a shame, are the people who given any problem or hardship will take the opportunity to take it out on the pax or the company".
I totally agree and you only have to watch any of those Airport programs on TV to realise what industry insiders have known for years - the average pax leaves their brain at home when travelling (I'm being generous here......)
Is it still true that airlines are fined $2,000 for every pax who does not have the correct docs on arrival in the USA?