Fair enough, but the provision of TV monitors which show in advance which gate the flight is going from, and computer terminals/printers which work when prompted does not cost a king's ransom. It's about allocation of resources.
Which is more important - passenger satisfaction (which will in turn drive up the throughput), or a new bicycle shed?
The congestion in the terminal last summer was horrendous, and then when it rained heavily, a not unknown occurrence in this country, the terminal flooded, and not for the first time.
I fear that those in control of the airport are merely tinkering with it rather than sitting down and planning the future. The ridiculous business with the name is surely testament to this.