You can quote all the passenger numbers you like, and talk about expansion too, but it doesn't alter the fact that the owners have failed to invest, even minimally, in infrastructure for the pax.
Consider that nowhere airside do they show you which gate the flight is going from, until the last minute. The desks which the staff have to use at the airside departure gates are less than useless. They stopped using these systems at Manchester in the 1970's! The printers never work, and you can't get pax lists and loadsheets off them without a load of hassle. All this does is frustrate pax and staff alike, and has been known to cause delays.
Why are there no dedicated gates for EZY & FR? There are gates which are used regularly, but they are anything but dedicated. If it has been raining heavily, the pax have to tramp through deep puddles of water in some areas. Both EZY & FR have had significant complaints from pax about the airport, which will hardly give them encouragement to operate new routes from EMA.
To change this would not cost a lot of money, but of course tarting up the retaurants and coffee shops is much more of a priority for the owners. This will doubtless subject the lessees to higher rents, and of course the customers to higher prices, and thus complaints.
