This free market stuff is great Ms. Ozi, but Ryanair does not operate in free market. It does exactly the same as any other business, it attempts to control its market where it can. You continuously sing the merits of free enterprise, but in doing so you do not sing the merits of what you actually do when you try to gain competitive advantage; rather you throw propaganda about.
Meanwhile you get on with sending solicitors letters, threatening governments, your staff and anyone else who comes along to challenge your obsessive view of the world. Why, says you, would people want to complain because you treat your people, and any disadvantaged passengers for that matter, exceedingly poorly – don’t they get great deals?
Are you really saying that market forces apply to Ryanair pilots? Yes you are. They may apply to your contract pilots, but what of your internal pilot market with its low costs, or the Eastern European cabin crew trapped into a situation by your agents – good for credible deniability that – in which they are as good as indentured labour.
And Ms. Turret, you can simply churn out gobbledegook till the cows come home about how you are doing them and your passengers a favour, but the sad reality has become reasonably well known. Are all those horror stories really the result of malevolent forces?
Wildly self-serving statistics and verbal bullying do not substitute for reality. Reality comes to bear in the end. It has humbled better persons than thou, even those who knew a lot more about wild self-belief and exploitation.