SH - I could list the reasons why Servisair lost the contract with Air Wales at Cardiff, but it would take too much bandwidth. Before you start rattling on about "baby made them do it", wrong, 100% wrong. It was a commercial decision which had a lot to do with the service delivered by Servisair - including "forgetting" (Servisair's words, not mine) a flight that only came in every weekday.....
... and in case you can't resist a pop at Air Wales, pause to ask how many other businesses say that their poor delivery is the customer's fault....??
Forgetting that the contract was about to expire, and then just "assuming" AW would want to renew it was also a bit of a cheek....
TA