Hi there,
I didn't deal directly with your incident but saw and heard it all going on.
I shall make sure those involved (think one of them is a PPRuNer anyhow) know of your kind words and I shall pass on your thanks.
Nice to know we, as a unit, are getting it right.. .We've had too many incidents in the last week or so - has been unusually bad. Let's hope they all go as well.
Cheers
