A bit touchy heh M.Mouse?
If the spokesperson was correctly quoted the cause of the cracked pipe was an incorrectly fitted widget. So who fits the widgets? If they were the correct part put fitted incorrectly is that or is that not 'poor maintainence'?
Obviously it may be an isolated case but...and here is the darn funny thing...it's those isolated instances where 27/96 widgets are fitted incorrectly that might just cause something serious.
What was provocative in the post title or content?