Hi folks,
Thank you very much for all your kind words. I have the utmost respect for all the people I work with and all the people that receive our service. It is as always a pleasure to work with some of the most professional people in the industry in all aspects of the operation at Heathrow, and I hope we will continue to keep things fun and friendly for everybody at the sharp end.
Your comments about the way we interact with each other are always welcome
BristolRE, thank you for your most gracious reply
Halo