The CUSTOMER is always right
THAT airline that had "CUSTOMERS" is now defunct, more's the pity.
Personally I applaud Jet*'s policy, and I hope it has a follow on effect to all other airlines. I also think that the non-allocation of seats is wrong, as is QF's "express / self check-in".
I also hope that some airline one day does something about the amount of carry-on baggage that people take, and the line "this airplane is pressurised for your comfort" makes me laugh every time I hear it.
And what REALLY annoys me is those stupid , arrogant W*nkers who think that "do not turn your phone on until in the terminal" does not apply to them.
Apart from that, I am basically happy.