You have been brilliant mate, again, many thanks for trying to help me out here, I know it must be frustrating, even so, many, many thanks for your time trying to sort it out.
I have done all what it says in your post above, sent them an email yesterday, just waiting to hear from them.
Only thing I have not done is look all the way through that thread you posted the link to. Very busy at work at the moment, limited access to my PC, well not limited but only briefly logging on as I am doing long days at the moment, early starts, late finishes, a week of mondays if you know that expression...