Mrs Zarg and I recently flew to Sydney from Maroochydore and back for a family wedding.
Flying down on B717 was OK, flight full but no real hassles. Coming back was another matter!
Left Wollongong at 1200 to catch flight back ETD 1350. Due traffic and non familiarity with terminal layout - 8 years since previous visit to YSSY and not familiar with Jetstar Check-in we made the desk at 1323 and therefore "missed" the flight. Mrs Zarg has recently had major surgery and unable to move very well which also explained our late arrival. Ranted and raved to Jetstar staff - Zarg in a fury is a sight to behold!
- and with Mrs Zarg on verge of collapse, duty staff moved heaven and earth to get us on the flight. ALL credit to them and they handled us EXTREMELY well! The flight was chockers and full - A320 - but this was no consolation to the EIGHT people that arrived one minute behind us, who missed the flight, lost their fare and presumably had to RONGT in YSSY to catch a flight the following day!
With so many people boarding, the flight was running 10 minutes late anyway.
My question: From a
PR point of view, is this ANY way to run an airline?
Apart from the eight people left behind, that makes TEN people who will NEVER fly with JETSTAR AGAIN! And we will tell our friends to do likewise!
The Staff are OK, but one wonders about the management attitude with such a fledgling excuse for an airline!
Virgin for us next time!
