PPRuNe Forums - View Single Post - North West abuses PAX - can't believe it!
Old 6th Oct 2004, 21:44
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CargoOne
 
Join Date: Feb 2001
Location: Europe
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SN Brussels are unbelievable bunch of ^*&^)(
Unfortunately they have one of the best African networks ex Europe so we have no choice. Every week we have at least one or more guys travelling with them. And every second time there are problems. First, they tend to cancel bookings (made by our travel agent) before the ticketing deadline (prescribed by SN!). Very funny to make booking 3 weeks in advance and then a week before the flight when you calling travel agent to as for tickting you are informed that booking is cancelled by SN! And the fare you booked before is no longer available so you need now to spend EUR 2500 instead of EUR 1200 for round trip.
When you flying SN to Freetown ex BRU, your baggage will be lost every second flight. Because aircraft is continuing to Abijan and your bags are going there as well. And in the best case it takes a week to receive it. In 25% cases it is lost forever (we have quite extensive statictics about SN and certain destinations).
Many other stories to tell but I think it is not relevant to this tread.

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