Many of BA's staff are of a high quality and commited to Customer Service despite the slanderous comments made by some contributers. BA like most service companies has a wide range of staff with a wide range of attitude. The salaries have been reduced of late and if BA is to survive then ground / flight operations staff will have to forgo pay rises in the future, unless the industry sees a rapid rise in air travel / seat income. I am sure you all agree that the latter is unlikely.