SACAA
The worst part of the SACAA is that if you err in any way, they nail you. If they err then it is up to you and entirely your responsibility to bring this to their attention and if you do not then refer back to point No.1.
What a wonderful way to run an organization. Your customers are charged an arm and a leg for your services and where you cannot or are unable to provide these services adequately it is the same customers whose responsibility it is to sort the crud out!
If this was an organization which was accountable to shareholders.....?????