A few years ago, SIN-LHR. Working in coach, pax says to me in a really whingey voice "Can't believe these aeroplanes, it's so much better on Quantas" I reply, "well fly with quantas in future then" pax and his rabid girlfriend dumbfounded!!!! In my experience, thats the only way to deal with these braindead morons, give em back what they give you!! te he