One important fact were missing from this post folks, how they treat the pax too!
Obviously you folks have never met the customer relations team (or should I say the "don't answer the phones and shred the letters team!) and the reservations manager then? Well, let me tell you, they have as much management skills as the rest of the airlines management - none!
Ever tried calling baby customer relations? Its an answerphone telling you to write to them care of some PO Box number, and guess what, you get no answer as most of my friends will tell you.
Baby seem to have a the same phylosophy as mainline, doesn't matter if you can do the job or not if your a manager, its who your in bed with! TDB, I edited your comments about people who can be easily recognised
Apologies for being so blunt folks, I've worked for these guys before and I totally agree with Baby Poo, they're a right bunch of no hopers!
TDB x