I worked there until quite recently. HA thinks that the dollar value per hour is what the pilots want....thats not the part of the award that is so important, its getting paid when you get called in under the premise of going flying, end up spending 4 hours there and not earning a cent. Even that is not the biggest issue, the biggest issue is that everyone there 99% of the time does their best to get jobs done to the best of their ability and works really hard and there reward for it is verbal abuse from HA 50% of the time and , being ignored 40% of the time and 10% treated like you're an old friend. There is no consistancy in any part of the business, people are randomly treated like flavour of the month or removed from the flying roster for no apparent reason. It truely was a weird place to work. I think that NAC would run very well and very smoothly if certain people in management lived in another state and were kept a loooong way from operational descisions.