That is a very valid point.
But:
Do you think that they will listen better than what past experience suggests (am referring to the virtual total absence of communication with people making valid comments on BBs not just here but even on their own website and then even on the one which suggests that one can communicate directly with the CEO)
and as for the 'if you don't like it the way we do it, do it yourself argument' it may well be that there is quite a bit of work to do if, as transpires today when I am having lunch with two other mates/PFA members they can not even administrate the renewals of memberships correctly.
Won't bore you with the details but it is yet another example that things are not at all well.
FD