Everyone seems to forget about the self loading cargo.With the cost cutting.network reduction and reduction in service they suffer more than anybody.They are the reason we have a job.I am embarrassed by the service we offer them.Imagine telling a 1st class passenger they cant have more fish or potatoes because the bean counters have only budgetted for them to have particular portion size.15 grand LAX/SYD return and you have to say no to them.They are the ones copping it in the neck.
