For many years BY has, sadly, had a reputation for assuming that they were so much better than any other charter carrier, in all departments. As far as flight crew are concerned, I wonder if the arrogance that they constantly demonstrate is tied up with the fact that most of them are ex-RAF pilots and they feel that they are a cut above us lowly commercial trained guys. They may be right...after all, they brought 20 years experience of flying Chipmunks into the industry!!!