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Old 27th May 2004, 08:21
  #27 (permalink)  
spud
 
Join Date: Jun 2001
Location: Hong Kong
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Unhappy

I asked Vantage (frequent flyer club) reservations yesterday about the withdrawal of the service. It seems that a survey was done which justified the decision to withdraw the service.

I can only wonder how on Earth a question was phrased to make a customer express a preference for buying a sandwich over the existing free gin & tonic, bottle of wine, 3 course meal and a coffee.

Maybe they were unlucky and asked a bunch of easyJet employees!

It seems there has been a predictably angry reaction amongst the frequent flyers. Obviously they weren't surveyed - they would have given the wrong answer.

I suspect that in true British style, this withdrawal of substance will be balanced by an increase in gloss (advertising spin).
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