The engineer involved wished it had sheared....but that is highly unlikely....if they were using the fish pole type, its easy to insert the pin into the wrong holes, and it does not hold when gear is selected up...no other option but to get a stand and verify that the pin is in the right hole....human factors all the way. take your time, and balls on the delay. Yes, that pilot and station manager yelling in your ear should go away, but they will not unless you tell them to....
We as engineers appear grouchy sometimes....and for good reason, when thing go wrong because we are rushed...its usually very expensive.
I work at air canada, and we have some experience with 767;s on their nose, hopefully the jumbo is a little more tolerant...the last 767 in yyz required boeing to reinstall and laser level the avionics rack so everything lined up again...very costly. At least this one was outside, and its tail did not jam into the hangar roof...
CB
Go slow, and do it right....delays are easier to explain than incidents.....
reminds me of the joke about the old bull and young bull....*g*